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Tuesday, 22. March 2011
BPM tools have helped businesses in various fields, and while a number of key players in the BPO industry have already jumped on the BPM bandwagon, a large number of BPO’s continue to remain under tremendous timelines related pressures. Besides, they might not necessarily feel comfortable to outsource critical tasks such as exiting or moving a process function to another BPO, and converting it into an internal process could also seem like a risky proposition. Moreover, end customers do tend to face the challenge of basing a great amount of dependency on the BPO of critical processes.