business secret blog

“Heroics”- Employees who catch a collegue giving superior customer service are asked to write up their observation.Some of my favorite heroic stories are:- A Nordstrom’s sales person delivering a suit to a time-crunched customer’s hotel – Ironing a shirt for a customer who had a meeting that afternoon- Wrapping a gift for a customer that was purchased at Macy’s- Warming a customer’s car in the winter for a customer while the customer finished shopping- Tending to an elderly women who was confined to a wheel chair by knitting a shawl that was short enough to clear the spokes- Selling a customer two different shoe sizesWhat can you do to go out of your way for your current customers? Were treated so well that the service made you smile or feel special?… With this simple focus they have survived through bad times and good – price hikes, escalating fuel prices and more. In seeing this, he promptly helped me measure my Free Customer Satisfaction Survey Questions board and equipped me with the right adhesive. This loyalty has a positive impact on how “Nordies”, Nordstrom employees, treat the end customer. He replied, “That is great to know, because we reward lowes customer service our staff with a free dinner certificate each time a customer compliments them. Amel’s Restaurant, Pittsburgh, Pa. They got a perfect 10+ plus from me.Each of these examples W.O.W.’d me. Make them laugh?2. It is a good idea to build a relationship with your local Fed Ex Kinkos.About a week later, I got a follow up call with a short survey about my experience. Cheesecake Factory – During a recent business trip to the east coast, while speaking at an International Women’s Conference, myself and two other speakers had our flights cancelled. Received exceptional, extraordinary, or incomparable customer service?… I wanted to promote thier business because he gave me exceptional service and chose not to charge me for his time.FedEx Kinkos is not the least expensive place to get copies however I happily pay a little more in a pinch because of their service. They gave me more than what I was expecting and they were memorable. We went to dinner a little dispirited by our delay and mentioned our plight to the server. Her general attitude was so accommodating that I reported to her manager that she had exceeded our expectations. Make them smile? Read on to learn 3 reasons to provide W.O.W service, 3 companies leading in customer service and 3 personal ways that I have been W. Here are 3 big “R’ advantages for providing exceptional customer service to retain customers:1. I have sent them documents in the middle of the night that needed finished and delivered by morning. Can you make a positive connection? You walked away saying WOW!W. Last the owner came over to personally acknowledge us. Response.Here are 3 more W.O.W experiences that I had recently that might inspire you to think of your own W.O.W. 68% of customers will leave due to the attitude or indifference of the Service. Whereas some establishments charge a fee for meal-shares or simply ban it, our waitress offered us another piece of fish to make our meal share-able without requiring us to order more than we wanted. We did not accept however yet were touched by her response.We wanted to share an entree.